If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: support@figuredress.com), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.
1. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
2. Write your order number on the package, like FS0001 to make your package be recognized easily, so we can solve your problem as soon as possible.
3. You have to undertake return express fees by yourself.
4. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.
New after-sale policy 2023
Returns can be accepted within 30 days as below
The returns from our customers are acceptable within 30 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:
1. Please make sure the products are unused and will not affect the secondary sales.
2. Faulty items damaged/broken, or soiled upon arrival.
3. Items received in the incorrect size/color.
4. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.
5. After returning the products, please inform us the following information:
① Order No., for example, FS0001;
② Quantity of each item;
③ Photo of the products you sent back;
④ Photo of the shipping label on the package figuredress.com sent to you;
⑤ Photo of the shipping label in the package you sent to figuredress.com.
6. The shipping fee charged by the courier company, so the returning shipping fee will be afforded by your side.
Step:
1. Please consult the customer service about the information we need before sending back the package.
2. Send the package back to us.
3. After returning the products, please offer our customer service the information you collect above.
4. After confirming the information, we will refund the money to you.
5.Refunds are generally made within 2 working days when we get the package
Important Notice
1.Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address provided by our customer service.
2.The original shipping fee and insurance are non-refundable.
Full Refunds
We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund.
Partial Refunds
We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. In the case of free post, consumers are responsible for the return shipping cost.
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